In this time of extraordinary uncertainty and change, you’ve seen what can be done, despite constraints, as you worked to find creative, even Herculean solutions to serve your customers while keeping everyone safe.

As we look beyond this immediate crisis to establish a new normal, how will you leverage this spirit of micro-innovation, problem-solving, and customer advocacy on your team?

In this ExecuNet Master Class session, Karin Hurt and David Dye will draw on techniques from their new book, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates – and leave you with an idea incubator guide to keep the journey going.

Karin and David’s research shows that employees have game-changing ideas but frequently don’t speak up to share them. Don't risk returning to “business as usual” – wasting money and missing opportunities to make your organization better.

Attend this session to discover:

• Techniques for quickly capturing best practices and lessons learned from the COVID-19 crises to incorporate as your team works together to establish a new normal
• The leading causes of FOSU (Fear of Speaking Up) and how to avoid them
• Ways to focus your team for better ideas
• How to quickly vet ideas to find the gems
• An easy technique to position your ideas and get the support you need

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