The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
- Belonging: Create a world where everyone feels they belong in your business.
- Trust: Foster online trust that enables offline connections.
- Hospitality: Help people deliver “service with heart.”
- Empowerment: Enable people to achieve financial and personal goals.
- Community: Build a global network.
Details:Host: Joseph Michelli
Date: Thursday, February 20, 2020
Time: 1:00 PM - 2:00 PM ET
Place: Your PC at Home or Work
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About the Presenter:Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence.
He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.