The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Thursday, February 20, 2020
1:00 PM - 2:00 PM ET
Cost: Non-Member Free

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This webinar is Expired.

Joseph MichelliIn this session of ExecuNet Master Class, Joseph Michelli will explore his latest book, The Airbnb Way, and reveal how Airbnb has created a branded customer experience through a network of thousands of independent hospitality providers. Airbnb’s unique leadership lessons work with any twenty-first century business, in any industry. In this webinar, Joseph will explore practical tools for creating extraordinary customer experiences that focus on:

  • Belonging: Create a world where everyone feels they belong in your business.
  • Trust: Foster online trust that enables offline connections.
  • Hospitality: Help people deliver “service with heart.”
  • Empowerment: Enable people to achieve financial and personal goals.
  • Community: Build a global network.
Attend this session and discover how to drive culture and create outstanding experiences for those you serve.

Can't make the live presentation? No problem! All registrants will receive the recorded program.
Simply complete your registration to receive it in the follow-up communication after the live session.


Host: Joseph Michelli
Date: Thursday, February 20, 2020
Time: 1:00 PM - 2:00 PM ET
Place: Your PC at Home or Work

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About the Presenter:

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence.

He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.


Contact: Member Services
Call: 203-750-1030
Deadline is February 19, 2020 12:00 PM
Once you have registered, within 24 hours you will receive an email with complete instructions for joining this online interactive event.
This webinar is Expired.