In this session of ExecuNet Master Class, Joseph Michelli will explore his latest book, The Airbnb Way, and reveal how Airbnb has created a branded customer experience through a network of thousands of independent hospitality providers. Airbnb’s unique leadership lessons work with any twenty-first century business, in any industry. In this webinar, Joseph will explore practical tools for creating extraordinary customer experiences that focus on:

• Belonging: Create a world where everyone feels they belong in your business.
• Trust: Foster online trust that enables offline connections.
• Hospitality: Help people deliver “service with heart.”
• Empowerment: Enable people to achieve financial and personal goals.
• Community: Build a global network.

Attend this session and discover how to drive culture and create outstanding experiences for those you serve.

---

---