Leadership is a broad term, and it applies to those who you might not have a positive perception of — including mobsters. We discovered through a rigorous analysis applying 70 years of Nobel-prize winning economics, that Mobsters have leadership teams and structures that enable their success despite continuous efforts to disrupt them. Many of these crime syndicates have survived over a hundred years despite enormous law enforcement resources devoted to their daily demise. How is that possible when mobsters cannot simply have team members sign up for an online training course or activate their methods through “Mafia Academy?” In our book, Relentless: The Forensics of Mobsters’ Business Practices, we discovered the leadership principles of organized crime syndicates that forge high-performance teams of very loyal gangsters, incredibly strong brand names and cultures with a long-term perspective and an unrelenting customer focus. Relentless offers five transformative leadership lessons that leadership training programs must incorporate and promote. These include:
Follow the same fundamental economic principles as mobsters. All organizations, lawful and unlawful face the same corporate governance problem: how to attract, retain, and motivate a self-interested workforce to achieve the organization’s mission and strategy. All firms must empower people with the knowledge and incentives to execute the task to benefit the organization. Then these individuals’ performance must be measured and rewarded. Finally, leaders must develop a culture that communicates the organization’s vision and strategy.
The American Mafia survives using well-defined organization charts that empower small crews of mobsters that specialized by racket: gambling, loan sharking, extortion, union corruption, and so forth. These crews kept roughly 75% of their illicit profits, passing the remainder up as a type of franchising fee. The mob bosses constructed enduring crime rings using core economic concepts of corporate governance that lawful managers also must follow. The same economic principles underlying McDonald’s franchising model as a corporate governance scheme also are used by mob bosses running large families of criminals. Relentless teaches these time-honored principles using crime syndicates as case studies.
Mobsters relentlessly adapted their strategies and corporate governance to an ever-changing world. History is replete with countless leaders trying to pivot to a new reality when their world suddenly changes. Take Kodak trying to adapt to digital imaging, or JC Penny trying to compete in a new retail space, or everyone today trying to adapt and survive in a pandemic. Leaders’ ecosystems evolve, and so too must their strategies. But new and bold strategies often require modifying corporate governance to attract, retain, and motivate a self-interested workforce to implement the often-controversial new strategies. It turns out that organized crime syndicates relentlessly search out and implement new rackets as opportunities present themselves. National Prohibition in the 1920s offered local Mafias the opportunity to ramp up their bootlegging to provide the now banned alcohol, thereby generating enormous cash profits.
During World War II basic staples like sugar, meat, and even tires were rationed via coupons. Relentless and resourceful gangsters quickly filled the void with stolen or counterfeit rationing coupons. Recently, INTERPOL issued a global alert warning law enforcement in hundreds of countries to expect organized crime networks to target COVID-19 vaccines, both physically and online. The Mafia’s corporate governance system created high performance teams of entrepreneurial mobsters who quickly seized new openings. So too must lawful leaders relentlessly scan their environments for new opportunities and threats, adjust their strategies accordingly, and then make appropriate corporate governance adjustments to how they empower and motivate their workforce to achieve the amended strategies.
One size doesn’t fit all. Every leader must design a unique corporate governance scheme that matches its exclusive strategy. The Mafia, Hells Angels, and the Sinaloa Cartel had different missions and strategies, and so their leaders developed unique corporate governance schemes. While lawful leaders cannot simply mimic gangsters’ governance schemes, they must apply the same economic principles mobsters follow that channel employees’ self-interest to pursue new strategies. In other words, don’t merely copy the corporate governance methods used by successful lawful companies because they unlikely will apply to your company’s unique mission and strategy. Understand what motivates your workforce and design fulfilling jobs, performance measures, compensation schemes, and corporate cultures that create high performance teams to deliver products and services that exceed your customers’ expectations.
Ensure that all four pieces of the organization’s corporate governance are coordinated and complement each other. Mafia crews sat around all day scheming possible heists. They had informants at airports who fed them information about valuable outbound cargos. The crew would hijack the truck and fence the goods splitting most of the money among themselves. The family boss empowered this crew to boost valuable cargo at airports. The crew had the specific knowledge about the cargo. The performance measures were very simple – money generated and not getting caught. Performance was rewarded by the cash generated. And, the culture attracted and retained immoral, very loyal, resourceful, and relentless criminals. All four pieces of the Mafia’s corporate governance were perfectly matched and complemented each other. Too often, lawful leaders deploy far too many performance measures that only confuse and dilute the subordinate’s efforts. The mob kept their performance measures simple, and few in number.
Make corporate culture the differentiator. Culture consists of the values, norms, and behavior of how things are done around here. Engaging leaders know that alignment across hundreds and even tens of thousands of employees takes time and nurturing through storytelling. They articulate and strive to live the norms, values and behaviors that will drive performance and know that if they don’t practice it from the top, no one down the ranks will even care.
One of the most surprising lessons we learned in researching Relentless was the importance of their cultures. The Mafia values immorality, loyalty, resourcefulness, and steadfastness and attracted and retained mobsters with these values. Wannabe Mafioso often waited decades before becoming made men. Once admitted, the Mafia family offered them protection from other bad guys and enormous prestige. Staying in the family required unyielding loyalty and a code of silence. Surviving since the 1920s testifies to the enormous strength of the American Mafia’s culture. Lawful leaders should seek to build a culture that differentiates their organization from others.
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