11 results for tag: Starbucks

The End of Top-Down Management: Adjusting to a More Empowered Workforce

With a tightening labor market and evolving employee expectations, the working world has experienced a dramatic change in the last couple of years. This change is pushing the boundaries of the traditional top-down management model, shifting more power and ...
Read More

Expenses and Company Culture in the New Normal

A clearly documented corporate expense policy should eliminate any confusion about what employees can and cannot submit for reimbursement. In the context of the current pandemic, travel and meetings have substantially decreased, while other categories that ...
Read More

7 Opportunities to Be More Extroverted

Colin Cowherd is currently the host of a radio sports talk show for Fox Sports. Yes, he talks sports, but occasionally he'll rant about entertainment, politics, unions, and even religion. A while back, he spoke about the benefits of being an extrovert and it ...
Read More

3 Steps Your Company Can Take to Set the Stage for Growth

The country's lumbering growth in the wake of the financial recession has been blamed on a number of macroeconomic trends, but corporate risk-aversion has played a role too.  It has been eight years since the deepest trough of the global financial crisis. ...
Read More

Are You Prepared for the Digital Tsunami?

In a world where all of your customers carry a super computer in their pockets in the form of a smartphone that they use for virtually all communications needs, all companies must readdress their customer-facing strategy. There is a digital tsunami coming. ...
Read More

Teaching Leadership Virtues

How can the leadership virtues you believe in best be taught? That is one of the questions Anthony Vlahos, Host of ExecuNet Master Class, asked of Starbucks Founding President Howard Behar in a special session of ExecuNet Master Class. Howard joined Tony ...
Read More

3 Qualities a Great Leader Must Show

What are the character attributes that you found over the course of your long career are necessary for a good leader? That is one of the questions Anthony Vlahos, Host of ExecuNet Master Class, asked of Starbucks Founding President Howard Behar in a ...
Read More

Make the Experience Faster and More Personal

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). During my more than a decade relationship with the brand, I've never ceased to be amazed by the com...
Read More

The Evolution of Customer Loyalty (Part II)

How do you separate the truly great from the good companies, or the good from the bad? In Part I of this topic, I addressed several problems associated with poor customer service and outlined three high-level recommendations. In this post, I offer additio...
Read More

3 Ways to Model Customer Service to Your Employees

A few years back I was on vacation on a train heading from Germany to Poland with my wife, two sons and mother-in-law. My oldest son, who was about five at the time, was being difficult. I tried everything I could (or so I thought) to get him to calm down. He ...
Read More

Leading the Starbucks Way: Connecting With Your Customers, Your Products and Your People

In 2006 Joseph Michelli wrote "The Starbucks Experience." In September 2013, Joseph released his seventh business book, Leading the Starbucks Way, examining the business principles guiding leaders at Starbucks since the brand's revitalization. This webinar ...
Read More