77 results for tag: Personal & On the Level


Complexity is Killing Me

I feel inundated with complexity these days. So many competing perspectives on nearly every topic where I need to make a decision. At best it wastes valuable time. At worst it paralyzes me. Here are a couple inner monologues from rat holes I’ve meandered ...
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13 Things Mentally Strong People Don’t Do

We often hear advice like, "Think positive, and good things will happen," or, "Try your hardest, and eventually things will work out." While such words of wisdom certainly have merit, these well-meaning suggestions won't help you reach your goals if you're ...
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Becoming Known for Service Excellence – Aligning Who You are With Who You Say You Are

I have often suggested that a measure of a person and of a brand is what people say about you when you are not around. Many customer voices are included throughout my book The Zappos Experience but it seems only fitting, given the innovative use of Twitter ...
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Feed the Positive Dog

"We don't live our lives based on reality. We live our lives based on our perception of reality," said Jon Gordon bestselling author and leadership consultant who inspires people and organizations to work with more vision, passion, positivity and purpose. ...
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4 Employees Who are Secretly Toxic

My recent post, Don't Fire Difficult Employees, pointed out that sometimes the most obviously difficult employees--like drama queens and nonconformists--just need some management attention to fulfill their potential. There are, however, four types of ...
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Experience Delivery = Quality Products + Service Excellence + Empathy

I was blessed to attend the gala Singapore Experience Awards as a guest of the Singapore Tourism Board. I was asked earlier in the year to serve as a judge to help determine the best experience providers in Singapore. I am a fan of this uniquely special ...
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Gary Kasparov: Strategies for Effective Leadership

A legend in the world of chess, Gary Kasparov came to international fame as the youngest world chess champion in history in 1985 at the age of 22, and spent 20 years as the world’s top ranked player and is regarded by many as the greatest chess player in ...
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Seth Godin on Effective Leadership and Management

One of the world's leading marketing minds had an engaging and lively conversation with ExecuNet's Anthony Vlahos on a variety of topics. This excerpt contains Seth's views on effective leadership and management. (0:05) What's missing from today's upper ...
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Simon Sinek: Why Leaders Eat Last

Simon Sinek is fascinated by leaders and companies that make the greatest impact in the world, discovering some remarkable patterns of how they think, act and communicate. He applies evolutionary theory to management in order to teach leaders and organizati...
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Daniel Gilbert: Making Decisions That are Right for You

Harvard psychologist Dan Gilbert, the bestselling author of Stumbling on Happiness, offers brilliant insights into how and how well the human brain can imagine its own future, and about our capacity to predict which of those futures it will most enjoy. L...
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How We Made Joy Our Competitive Advantage

“When you walk into the lobby of Menlo Innovations, you find yourself standing in the heart of what makes this company one of the most innovative and productive software development firms in the world.” Wrote John Baldoni, a Forbes magazine contribut...
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General George Washington and P.T.S.D.

The commander-in-chief of America’s Continental Army was alleged to have never told a lie.  If this is true, what might George Washington have said about using the term “PTSD” to describe our veterans? First, some background:  The acronym PTSD, ...
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