168 results for tag: Peer & Expert Insights


Create a Culture of Greatness

To build a winning a team and a successful organization you must create a culture of greatness. It’s the most important thing a leader can do because culture drives behavior, behavior drives habits and habits create the future. As the leaders at Apple ...
Read More

Human and Automated: Customer Experience Management at its Best

According to customer support technology reviews firm Software Advice and research they conducted, manually trying to manage customer relationships and consumer complaints through email and spreadsheets is going the route of rotary-dial phones! What was ...
Read More

Are You Really Delegating?

I’ve noticed lately that lots of senior executives believe they’re delegating fully when they’re really not. Full delegation means that you’ve transferred the responsibility for achieving an outcome to another person, and because you have faith in ...
Read More

Communicate With Customers in an Agile and Human Way

When customer service communications and online content seem created by some nameless, faceless corporate entity, it doesn’t entice us, and often it alienates. And as a result we’re just not interested in doing business with that company. (more…)
Read More

The #Social CEO Drives Business for Their Company

When I speak with CEOs about generating attention for their business through real-time marketing and sales, most ask me how to staff for success in their companies. Very few CEOs ask the right question – how do they become a social CEO. (more…)
Read More

The Power of Positive Leadership

Being positive is not just a nice, feel-good way to live and work. In fact, says acclaimed keynote speaker and bestselling author Jon Gordon, positivity is required to improve leadership and teamwork, boost sales performance, enhance creativity and cultivate ...
Read More

Claudio Fernández-Aráoz: It’s Not the How or the What But the Who

Claudio Fernández-Aráoz, senior adviser of leading executive search firm Egon Zehnder, is a regular guest lecturer at Harvard Business School and frequently advises CEOs of many of the world's largest corporations and governments. He believes the most ...
Read More

Moments of Impact: How to Design Strategic Conversations That Accelerate Change

They say that insanity is doing the same thing over and over again and expecting a different result. That's also a pretty good definition of the typical business meeting. How would you like to short-circuit the meeting loop and energize your team's ability to ...
Read More

Leadership and Questioning

Are you ready to take on the role of "Questioner-in-Chief?" In this presentation, Warren Berger, author of the new bestselling book A More Beautiful Question, explains why today's business executives must be more comfortable asking questions, and encoura...
Read More

Leading and Winning With a Virtual Workforce

Maximizing productivity and innovation in the virtual workforce is one of the top priorities for leadership around the world. Whether your employees are separated by thousands of miles or work in offices or cubicles on the same floor, if they're using ...
Read More

How Body Language Impacts Leadership Effectiveness

Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures, such as the way they sit in a ...
Read More

How Customers Can Rally Your Troops

How did a five-minute meeting motivate university fundraisers to increase their weekly productivity by 400%? How did a photograph drive radiologists to improve the accuracy of their diagnostic findings by 46%? Was it managers who inspired such enormous ...
Read More