26 results for tag: Noah Fleming


The Unraveling Sweater – Pull That Thread!

Our house renovations continue. Yesterday we had a bunch of new windows installed. You may remember a few weeks back, what started with an unexpected water leak led to some significant repairs, which led to new windows, which led to additional exterior ...
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Dominate Your Industry By Playing This Simple Game

Prefer to read? Here's the written version... Herb Kelleher was the famous CEO of Southwest Airlines. What I loved about Herb and his management style was that Southwest was one of the few organizations to operate genuinely in line with its core purpose or ...
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The Difference Between Success and Failure is Nothing

A couple of weeks ago, I was at an annual event I haven't missed for eight years. It's a gathering of other folks like me – industry experts, consultants, and change agents who work with some of the largest companies in the world. Of all the fascinating ...
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Smart Strategy or Luck?

Lately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years. They're starting to get worried that their success has had more to do with a good economy, rather than any particular genius on their ...
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Don’t Let Software Suck the Soul of Your Business

In the past four months, I've talked to, count 'em, 14 companies with failed software-related projects. Most of the time, I’m talking to companies implementing a CRM or other sales-related tools. They're either dumping existing CRMs that aren't being ...
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The Ham Sandwich Test

Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that I can have them do it with a pen and paper, and within a single day, we’ve ...
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You Might Want to Sleep on it First!

"You couldn't pay me to step foot in a mattress store ever again."  I said this a couple of years ago after our last mattress showed up on our front door in a box. It was glorious. The entire experience was seamless, and I was promised 100 days to try the ...
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Let Go of the Anchor – Don’t Sink to the Bottom!

Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not for the faint of heart. It includes: A 1 Mile Run ...
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Do What Most Businesses Don’t Do

Most organizations have a sales process, sometimes just sales people running around doing mostly their own thing. What most do not have is a retention process, a process after the first sale to bring them back. And if they do try to reconnect with customers, ...
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This Too Shall Pass

As my consulting practice continues to grow, I've been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN annual. I've also been lucky to work with a number of publicly ...
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The Most Important Question You’re Not Asking Nearly Enough

What will we be able to do after X that we can't do now? Replace X with your next big investment. Replace X with your desire for more sales training. Or replace X with that shiny, bright, and new app or piece of software the marketing folks are telling ...
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Don’t Confuse Active Management With Micromanagement

Nobody likes to be micromanaged. You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody likes having a backseat driver screaming at them at the slightest ...
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