3 results for tag: Microsoft

Creating Competitive Advantage in Returning to the Office

Marvin, the CEO of a 4,000-employees company, is uncomfortable working alone and was looking forward to a return to the office after the pandemic. However, his company’s hiring of managers to prepare for the post-pandemic recovery revealed the trend on work ...
Read More

Stronger Through Adversity

2020 took a wrecking ball to the best laid plans of leaders and businesses. In this exclusive ExecuNet Master Class session, customer experience consultant and New York Times #1 bestselling author, Joseph Michelli, Ph.D. offers insights in resilience from ...
Read More

The Evolution of Customer Loyalty (Part II)

How do you separate the truly great from the good companies, or the good from the bad? In Part I of this topic, I addressed several problems associated with poor customer service and outlined three high-level recommendations. In this post, I offer additio...
Read More