2 results for tag: Microsoft


Stronger Through Adversity

2020 took a wrecking ball to the best laid plans of leaders and businesses. In this exclusive ExecuNet Master Class session, customer experience consultant and New York Times #1 bestselling author, Joseph Michelli, Ph.D. offers insights in resilience from ...
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The Evolution of Customer Loyalty (Part II)

How do you separate the truly great from the good companies, or the good from the bad? In Part I of this topic, I addressed several problems associated with poor customer service and outlined three high-level recommendations. In this post, I offer additio...
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