Stronger Through Adversity

2020 took a wrecking ball to the best laid plans of leaders and businesses. In this exclusive ExecuNet Master Class session, customer experience consultant and New York Times #1 bestselling author, Joseph Michelli, Ph.D. offers insights in resilience from ...
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4 Leadership Lessons to Emerge Stronger Through Adversity

COVID-19 has been the great leadership equalizer. It has unmasked imposters and revealed dormant leadership strengths. During the pandemic, many leaders stewarded their businesses through unrelenting challenges and unchartered territory. They approached ...
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The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

In this session of ExecuNet Master Class, Joseph Michelli explores his latest book, The Airbnb Way, and reveals how Airbnb has created a branded customer experience through a network of thousands of independent hospitality providers. Airbnb’s unique ...
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Technology: A Blessing and Curse to Customer Experience Delivery

I've always loved the way Charles Dickens opened his masterpiece The Tale of Two Cities. The first few phrases of the first line set a powerful stage for the book and an apt assessment of the role of technology in customer experience delivery… "It was the ...
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Leading the Starbucks Way: Connecting With Your Customers, Your Products and Your People

In 2006 Joseph Michelli wrote "The Starbucks Experience." In September 2013, Joseph released his seventh business book, Leading the Starbucks Way, examining the business principles guiding leaders at Starbucks since the brand's revitalization. This webinar ...
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5 results for tag: Joseph Michelli