2 results for tag: Joseph Michelli


Technology: A Blessing and Curse to Customer Experience Delivery

I've always loved the way Charles Dickens opened his masterpiece The Tale of Two Cities. The first few phrases of the first line set a powerful stage for the book and an apt assessment of the role of technology in customer experience delivery… "It was the ...
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Leading the Starbucks Way: Connecting With Your Customers, Your Products and Your People

In 2006 Joseph Michelli wrote "The Starbucks Experience." In September 2013, Joseph released his seventh business book, Leading the Starbucks Way, examining the business principles guiding leaders at Starbucks since the brand's revitalization. This webinar ...
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