23 results for tag: Harvard Business Review


What is Customer Experience Management?

Great Customer Experience Management (CXM) requires coordination across all of the functions of a company. This guide is your introduction to the basics: why CXM is important and how to be great at it so that your company’s customer experience can rise ...
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5 Leadership Traits to Cultivate in 2020 and Beyond

The start of a new decade is making many of us feel reinvigorated with intentions for new beginnings. Perhaps the time marker 2020 in itself has sparked a desire to take our leadership skills to a new level. Perhaps it’s kicking off a new business venture ...
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What Makes a Great Leader?

Imagine a world where we couldn't perceive when a co-worker is frustrated or a friend is upset. Because of emotional intelligence (EQ), we can connect with people beyond the superficial and create rewarding interactions at work and beyond. Not the cry, but ...
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81% of These People Are Lying to You

Tell me if this has ever happened to you... You have a job opening and a bunch of candidates to meet. After a long, grueling, and caffeine-fueled day, you finally have that dream interview. This candidate has the right street cred. They tick all the ...
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How Recruiters Recruit the Unrecruitable

Imagine if you could accurately predict who was most likely to hand you their resignation letter with two weeks notice. Imagine if you could proactively prevent it. Now, imagine if you knew which individuals were most open to hearing from you about a ...
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4 SureFire Ways to Attract and Retain SuperStars in Today’s Competitive Job Market

The US is currently enjoying the lowest unemployment rates since the 1950s. To say that talent attraction and retention is currently difficult would be a bit of an understatement. According to a recent Goldman Sachs “10,000 Small Business Summit” ...
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How to Become an Inclusive Leader

Tolerance is at the root of inclusion, since a leader who is open to others, will be more likely to include different points of view in order to make the best decision at the right time. In today’s complex and high-speed world, leaders have to face a ...
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Delegation 101: What Small Business Owners Need to Know

A business’s ability to evolve depends on its leader’s ability to let go of their death grip on… everything… and learn to delegate without micromanaging. Let’s take a look at some of the reasons why delegating is so crucial to the good health of ...
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America’s Loneliness Epidemic: A Hidden Systemic Risk to Organizations

Much has been written about America’s loneliness epidemic, including in the workplace. The word “loneliness” in the work context is a misnomer. It doesn’t capture the whole story. What about all of the individuals who might not think of themselves ...
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5 Common Ways Entrepreneurs are Endangering Their Businesses Without Realizing It

Running a business is daily chaos. Even if you persevere through the struggle and make all the right decisions, you may still ultimately fail. But while everybody has to claw and fight their way into the tiny percentage of companies that actually make ...
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Why Women Leaders Are Outperforming Men

The first to study female leadership 30 years ago, Sally Helgesen wrote a ground-breaking book titled The Female Advantage: Women's Ways of Leadership. As she studied a number of America's most successful female leaders by following them around and closely ...
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The Secret Sauce of Leadership Creativity

A survey conducted in 2010 by IBM Global Business Services revealed that a surprising 60% of global CEOs rated Creativity as the most important leadership quality needed in the coming years. Creativity beat out both integrity and global thinking in the study ...
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