2 results for tag: Disney


People, Not Profits, Make Companies Successful

Conventional wisdom says that profit is, well, the bottom line. Under this way of thinking, the most important task for any corporate leader is to create and increase profits. This focus on profit as the be-all and end-all is why companies downsize rather ...
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The Evolution of Customer Loyalty (Part II)

How do you separate the truly great from the good companies, or the good from the bad? In Part I of this topic, I addressed several problems associated with poor customer service and outlined three high-level recommendations. In this post, I offer additio...
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