150 results for tag: communication skills


Getting a Leg Up at Work

I love dogs. A lot. It's probably safe to say most people do too. I mean really... what's not to love? They are simply wonderful creatures. So I am sure you can imagine my skepticism, despite my fondness, when we received a new leadership book titled The Fido ...
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The Keys to Stepping Outside Your Comfort Zone

Maybe it's networking, or interviewing, or delivering a speech, or delivering bad news to someone, whatever is holding you back from breaking through your comfort zone to reach your career goals – you need to be able to step outside your comfort zone and ...
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Customer Apologies – Worth The Effort?

Seventy-Seven Percent is Worth the Effort! I think it's safe to say that most of us have had to deal with an upset customer at some point in our time in the workforce. It’s not fun. It's even less fun when we realize it was our employee who caused a ...
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What Leaders Should Really Say Every Single Day

Change your words and change your world. Your words can be your greatest gifts or your most destructive weapons. As a leader, your words and tone provide a window into your vision, your values, and your ability to engage and inspire others, says Drs. ...
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Trusted Advice From a Recruiter, a Professor, and an Author

It's been wonderful to see so many of you in class with me already this fall! You are wise to tap into your personal network of trusted advisors who are available to you through ExecuNet. These CEOs, business school professors, career strategists, and ...
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Why We Loathe Leadership Training

It's more important for success than strategy, technology, and even products. The only way for an organization to survive and thrive long-term:  the ability to generate and regenerate talent on a continual basis. But how?  Of all the things we do to ...
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When Mom’s a CEO

Imagine what your life would be like if your mother was the CEO of a global company. She could provide the type of advice that would propel your career and help you overcome the many stumbling blocks that keep people from fulfilling their full potential at ...
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How to Get Incredibly Helpful Feedback From Just About Anyone!

Feedback is very useful for telling us "where we are." Without it, I couldn't work with my clients. I wouldn’t know what the people around my client think about what he or she needs to change. Likewise, without feedback, we wouldn't know if were getting ...
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The Most Important Question You’re Not Asking Nearly Enough

What will we be able to do after X that we can't do now? Replace X with your next big investment. Replace X with your desire for more sales training. Or replace X with that shiny, bright, and new app or piece of software the marketing folks are telling ...
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Keeping Workplace Teams Fresh, Relevant — and Productive

At the heart of successful organizations are people who work well together. But, what are the circumstances that lead people to want to team up again and again? Research by Stanford University sociologist Daniel McFarland suggests the reasons people ...
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3 Practices that Helped Costco Crack the Code on Corporate Culture and Become America’s Best Employer

Costco Wholesale moved in front of Google to earn the title of America's best large employer this year. To determine America's best employer each year, Statista and Forbes survey 30,000 workers at US organizations, asking them questions about their work ...
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10 Daily Practices That Show Respect to Your Team

Disrespect seems to be running rampant everywhere, including our workplaces. Yet when a leader shows they respect their team, the benefits become obvious: people are motivated, dedicated, loyal and the leader becomes a talent magnet – the best workers want ...
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