176 results for tag: communication skills


Are We Human Beings or Human Capital?

Not long ago a colleague shared a story with me about a layoff that happened in her company. All employees in the affected departments were called into a meeting room and told that immediately after the meeting notifications about who would be fired would go ...
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4 Magic Words Every Salesperson Should Know

When talking with a potential customer, your primary goal is to gather information. You want to understand that customer's needs, discover whether that customer has a budget for what you're selling, find out what that customer has tried in the past, and so ...
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Of All the Lousy Ways to Save a Buck

Mistakes, blunders, and customer-related issues are bound to happen. Most of us have employees and they're expected to do things by the book, but what happens when the book is wrong is what’s most important. Take the story of John Barrier. John had been ...
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5 Ways to Communicate More Clearly

When communicating with employees, bosses, customers, or colleagues, you'll be more effective if you follow these simple guidelines. The winner in every business competition is always whoever communicates the most clearly. Whether you're dealing with ...
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Beyond PR: How to Communicate Like a Champ in the Digital Age

No matter how well you communicate now, Cheryl Snapp Conner has a bold promise to make: You can communicate better! And by doing so, you can strengthen your career and watch your business blossom through the words you speak and write, your personal values and ...
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If You Want People to Listen, Stop Talking

George*, a managing director at a large financial services firm, had an uncanny ability to move a roomful of people to his perspective. What George said was not always popular, but he was a master persuader. It wasn’t his title — he often swayed collea...
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How to Ask for What You Want: 5 Easy Ways to Make a Request

I was explaining The Law of Giving, Law 10 from my book The 11 Laws of Likability, during a talk on networking, when a woman in the audience loudly grumbled, "I'm tired of giving." She threw her hands up in the air and continued, "No one ever gives back." I ...
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Don’t Tell and Sell, Show and Ask

Many of us grew up doing “Show and Tell” in elementary school. A premise of INTRIGUE is, “It’s smarter to ask than tell. And it’s even smarter to show and ask.” Why? Showing and asking verbally and visually engages people. It’s a way to ...
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