156 results for tag: communication skills

5 Key People Every Leader Needs to Have a Conversation With

At the start of the year, here at Fierce Conversations we developed a list of 5 conversations all business leaders should have. We believed, and still do, that these conversations will help guide leaders in identifying and following through on strengthening ...
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Humanity, Dialogue, Leadership

What is the most obvious sign of our humanity? Looks can be deceiving, and in this age of robots, transhumanism, and artificial intelligence, I'll risk the indignant howls of dissent from the technocratic utopians, and propose that it is dialogue, the ...
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EI Spice — Gives a Better Taste to Your Marriage!

As you are probably well aware, there is considerable empirical research indicating those who apply emotional intelligence to their lives are more broadly successful than those who don’t.  In other words, if you manage your anger when your boss criticizes ...
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Best Practices for Recognition

From the beginning of time, and across every corner of the globe, mankind has celebrated the achievements of people in nearly every category or endeavor—including the military, academia, arts, and athletics. And yet, we still don't see enough appreciat...
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What Doctors, Managers, and Police Officers Taught Me About Delivering Effective Feedback

Most people would agree that feedback is a good thing… in theory. But in practice, who really likes being told that their presentation style is awkward… or that they don't have "presence" in meetings… or that their report or article or book didn't ...
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Appreciate: Celebrating People, Inspiring Greatness

From the beginning of time, and across every corner of the globe, mankind has celebrated the achievements of people in nearly every category or endeavor—including the military, academia, arts, and athletics. And yet, we still don't see enough appreciat...
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Leading Beyond the Ego is the Next Conscious Self-Development Requirement for Leaders

Over the last 15 years or so there has been real movement towards leaders understanding the need to engage with their emotions, improve listening skills, and adjust behaviors to encourage rather than demand performance. Even though only some leaders have ...
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Feedback Phobia: Take the First Step

A month ago, I encouraged you to attend the Master Class led by Todd Davis, Chief People Officer at FranklinCovey. It was totally no surprise that member feedback on the session was quite positive. Here's a sample: “Great review of true leadership....
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Ignoring Employees Wreaks Havoc on Your Team and Your Bottom Line

Leaders are busy people who need to set and manage priorities, often dismissing or delegating tasks that don’t provide a strong return on their investment of time. Nonetheless, there’s one area of responsibility that leaders should never ignore — ...
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Conflict Management Mistakes to Avoid in the Workplace

Some topics need to be argued out, and disagreements can actually strengthen a relationship. Your organization may also face conflicts. Anytime a group of people comes together, there will likely be some level of differing opinions. Therefore managing ...
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Get Better: 15 Proven Practices to Building Effective Relationships at Work

In his new release, Get Better, Todd Davis, Chief People Officer and Executive Vice President of FranklinCovey, moves beyond the adage that an organization's greatest assets are its people. Rather, it's the nature of the relationships between people that is ...
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The Deception Trap of Leadership

In a past post, The Remarkable Power of the Truth Teller  I touched upon the idea that people do lie and stretch the truth. The price of lying is often a high one: being known as a deceiver. If a leader lies, people cannot trust them. If your boss ...
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