159 results for tag: communication skills


Is Lack of Emotional Courage Holding You Back?

According to CXO advisor Peter Bregman, author of the newly released book Leading With Emotional Courage, our unwillingness to feel something unpleasant holds so many people back from living, feeling, and experiencing life to its fullest. Leaders tend to ...
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Coach Don on the Mindset of Networking

What's your approach to networking? Do you come across as a giver or as a taker? Those who approach networking as a "What can you do for me?" activity don't usually meet with much success. In this excerpt from a session of ExecuNet Master Class, Coach Don ...
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The Right Way to Respond When Someone Makes a Poor Decision

Jeffrey* was the CEO of a hedge fund and he was upset about some poor trades that Pamela, one of his portfolio managers made. Jeffrey called Pamela into his office. “What were you thinking making those trades?” he asked her. Everything after that ...
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5 Key People Every Leader Needs to Have a Conversation With

At the start of the year, here at Fierce Conversations we developed a list of 5 conversations all business leaders should have. We believed, and still do, that these conversations will help guide leaders in identifying and following through on strengthening ...
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Humanity, Dialogue, Leadership

What is the most obvious sign of our humanity? Looks can be deceiving, and in this age of robots, transhumanism, and artificial intelligence, I'll risk the indignant howls of dissent from the technocratic utopians, and propose that it is dialogue, the ...
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EI Spice — Gives a Better Taste to Your Marriage!

As you are probably well aware, there is considerable empirical research indicating those who apply emotional intelligence to their lives are more broadly successful than those who don’t.  In other words, if you manage your anger when your boss criticizes ...
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Best Practices for Recognition

From the beginning of time, and across every corner of the globe, mankind has celebrated the achievements of people in nearly every category or endeavor—including the military, academia, arts, and athletics. And yet, we still don't see enough appreciat...
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What Doctors, Managers, and Police Officers Taught Me About Delivering Effective Feedback

Most people would agree that feedback is a good thing… in theory. But in practice, who really likes being told that their presentation style is awkward… or that they don't have "presence" in meetings… or that their report or article or book didn't ...
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Appreciate: Celebrating People, Inspiring Greatness

From the beginning of time, and across every corner of the globe, mankind has celebrated the achievements of people in nearly every category or endeavor—including the military, academia, arts, and athletics. And yet, we still don't see enough appreciat...
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Leading Beyond the Ego is the Next Conscious Self-Development Requirement for Leaders

Over the last 15 years or so there has been real movement towards leaders understanding the need to engage with their emotions, improve listening skills, and adjust behaviors to encourage rather than demand performance. Even though only some leaders have ...
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Feedback Phobia: Take the First Step

A month ago, I encouraged you to attend the Master Class led by Todd Davis, Chief People Officer at FranklinCovey. It was totally no surprise that member feedback on the session was quite positive. Here's a sample: “Great review of true leadership....
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Ignoring Employees Wreaks Havoc on Your Team and Your Bottom Line

Leaders are busy people who need to set and manage priorities, often dismissing or delegating tasks that don’t provide a strong return on their investment of time. Nonetheless, there’s one area of responsibility that leaders should never ignore — ...
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