11 results for tag: Chad Storlie


10 Amazing Reasons You Don’t Know to Hire a Military Veteran

The phrase “Hire a veteran” has been a staple of the US economy for decades. Business leaders already realize that military veterans are hard workers, team players, ethical, driven, and technically skilled. What they DON’T realize there are 10 hidden ...
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How My Small Town Prepared Me to Become a Military Leader

Last January, I returned to the state I grew up in. I left in 1985 after graduating high school and I’ve only been back maybe 6-8 times. I’ve spent the last 33 years in combat zones, training soldiers for war, helping companies succeed, writing for ...
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5 Principles of Customer Experience Leadership

Customer Experience (CX) is one of the hot business topics in all Business-to-Customer (B2C) and Business-to-Business (B2B) companies today.  Companies ultimately meet and fulfill underlying needs of prospective customers and existing customers through the ...
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Customer Experience Should Go Beyond Survey Scores to Make Business Better

Customer Experience (CX) professionals love survey scores. After all, what could tell you more about the customer experience than their own words and evaluations? Survey scores offer numerical evaluations, text analytics, and score trending over time which ...
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What a Great Boss Looks Like: Advice for Leaders on How to Enable New Employees

College graduates, recent hires and interns will soon be flooding into businesses, organizations, and non-profit's large and small across the country. These new employees just passed a major hurdle, finding a job, and will now face a new challenge, understa...
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Digital Technology Drives Excellent Customer Experience

The challenge racing across businesses today is how to improve, scale, and sustain an excellent Customer Experience (CX). Customer Experience is the sum of all the customer’s interactions, good, bad or indifferent, with a company’s products, services, and ...
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Your Most Important Business Success Metric: Customer Loyalty

Business is besieged with metrics. Return on Investment (ROI), website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well used metrics to evaluate the success of a business. As with all ...
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The Most Important (and Most Under Appreciated) Leadership Trait

One of my hardest days in the military came when we had been in Baghdad for about 30 days following the ground invasion into Iraq during the opening phase of Operation Iraqi Freedom in 2003.  I was leading a Special Operations Planning Team of 12 people and ...
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5 Special Operations Skills That Enable Digital Business Innovation

Highly skilled soldiers lurking through the pitch dark of night and a business creating better products and services for customers with digital tools appear to be completely unrelated.  When we look closer at the skills that Special Operations Forces (SOF) ...
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The Most Telling Leadership Trait of a Great Leader

How do you truly measure the quality of a leader? History books and the official doctrine of the Army, Navy, Air Force, and Marines would say that a leader is measured by their rank, the number of command assignments, combat deployments, their awards, and ...
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Army Leadership Lessons: Build a Deep Bench – Develop Leaders Three Levels Down

Within my first six years in the US Army, I had been a member of four different Battalions (around 700 soldiers organized into four sub-units), been a member of two combat arms branches, evaluated leaders from six different battalions, and been across the ...
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