How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

man-head-in-handIn addition to their products and services, I am a fan of Zendesk because they openly share pertinent customer experience information.  Unlike others who report customer experience results, Zendesk’s data is not the byproduct of surveys but instead emerges from customer interactions with over 25,000 businesses in 140 countries.  Here are some high level findings from Zendesk’s Q2 report:

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Joseph Michelli

Joseph Michelli

Joseph Michelli, Ph.D., is an American psychologist, speaker, author, and organizational consultant.

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