Human and Automated: Customer Experience Management at its Best

businessman-tech-sceneAccording to customer support technology reviews firm Software Advice and research they conducted, manually trying to manage customer relationships and consumer complaints through email and spreadsheets is going the route of rotary-dial phones! What was once an expectation in large business is becoming standard fare for small business owners as well. Integrated software solutions are becoming essential for customer relationship management from mom and pops to global enterprises and the best of breed not only integrate customer record keeping but nimbly respond to customer needs in a seamless and authentic manner.

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Joseph Michelli

Joseph Michelli

Joseph Michelli, Ph.D., is an American psychologist, speaker, author, and organizational consultant.

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