What a Great Boss Looks Like: Advice for Leaders on How to Enable New Employees

thumbs-up-woman.jpgCollege graduates, recent hires and interns will soon be flooding into businesses, organizations, and non-profit’s large and small across the country. These new employees just passed a major hurdle, finding a job, and will now face a new challenge, understanding what makes a good boss. The relationship with their first boss will define the future relationship with their new organization. A great first boss will create a new employee or intern ready to go forward and grow with the company. A poor experience with the boss and the employee will head to the door and may not even let the company know they left.

For leaders old and new, some advice on how to create great new employees from day one…

Leadership is About Teams Producing Results with a Purpose Mindset

Teams exist to deliver results to the organization, not to create a “crew” for the boss.  New employees want to become employees who are driven by their own resolve, given a robust understanding of the mission they are assigned to accomplish, and an ability to apply their own initiative, leadership, skills, and training to produce results.  Leadership is not about creating rule following automations.  Leadership is about creating trained, inspired, purpose driven, and aggressive employees that proactively seek, grow, fix, plan, and accomplish missions that their leaders challenge them to complete.  New employees want to quickly become critical and contributing team members.

Set a Vision and Give Frequent Updates on Progress

Workers want to come to work to complete a mission and be part of something larger and not just perform a “job” that is a collection of rote tasks.  One of the best things that a leader can do is to layout the compelling need, challenges, and future outcomes for the team to accomplish.  This is not a 150+ slide deck from the annual planning process.  It is a simple, 3-5 sentence paragraph that lays out what is to be accomplished and why.  A call center may set out on a quest to reduce customers calls by turning their focus to customer education AND problem resolution.  The vision of “Call Reduction Through Customer Education” can be frequently discussed, employ simple tracking metrics, and inspire the entire team.  Vision and the progress of the vision needs to be simple, employ weekly updates, and excite the entire team on their progress towards the mission.  New employees must know what their individual roles are critical and how their actions directly contribute to the top line business results.

Be a Coach – Develop, Train, and Guide New Employees to Success

One of the best things that you can do to development your team is to throw out your annual performance review process.  The Harvard Business Review, Gallup and hundreds of companies have found that the annual performance review process demotivates, frustrates, and does not improve individual employee performance.  The leader needs to be a coach and not a reviewer.  As a coach, sit down in private with every employee every month and follow this coaching format.  First, discuss how the employee’s actions directly contribute to the success and responsibility of the team’s mission.  The importance is to emphasize that what the employee does daily directly affects the team’s success.  Second, using specific instances with time, date, location, and actions, highlight activity that you want to see the employee continue.  These should be high impact, positive, and very specific so the employee knows what exactly to keep doing.  Third, identify areas where the employee needs to improve and how their strengths can aid in this improvement.  Again, this needs to use specifics of action, time, date and location so the employee knows what needs to be improved.  The critical part of this step is now this is an open conversation how the employee can leverage their strengths to overcome some of their deficit areas.  Fourth, Important to this coaching discussion is a ratio of Good-to-Improvement items.  For everyone improvement area, you should have three to five positives.  Therefore, if I want to improve two items with an employee, I am going to list six to ten strengths that the employee demonstrated.  The final area is to create an action plan to help the employee accomplish their improvements.

Be Flexible on the “How” and Inflexible on the “Why”

Listening and acting on the ideas of others is a critical aspect of effective leadership.  The leader sets the vision and excites the team to adopt and engage to accomplish the vision.  Great leaders know that the team and other stakeholders have the best ideas and concepts to make the vision a reality. Leaders must be flexible on the “how” a mission is accomplished and firm on the “why” to make the vision a success. I once led a team turning around a poorly performing software product that customers had, and hated, to use. My first weeks were frustrating as none of my ideas worked.  I stepped back and asked the team their ideas.  In just a few hours, the team had great ideas and a plan to transform the situation.  Ultimately, the customer satisfaction of the software went from below 10% to above 90% because I let the team determine the solution while I maintained the importance and the progress of the mission we were undertaking. New employees want to be able to test and to contribute their own ideas to create excitement and commitment in the new organization.

Leader Transparency: Admitting Mistakes and Open Analytics

One of the hardest challenges for a leader is admitting when they make or made a mistake. Leaders need to become comfortable saying when they made a mistake, what they learned, and their proposal to fix the problem. A leader apologizes when they made a major mistake, states what they learned, states how they situation will be fixed, and then moves on, just like an employee coaching session. Open analytics are a great addition to leader transparency, so everyone in the organization can see the progress towards major goals and there are no “operational secrets.” Secrecy and failing to apologize will immediately destroy trust in an organization. A leader that is transparent with their own actions and uses open analytics surrounding team performance creates trust and confidence in employees.  

Be Afraid of Ethics Ending Choices and Not “Career-Ending” Choices

Leader ethics are often sacrificed for achieving business results. Every employee can recite a time when a leader took credit for someone’s success, blamed another for their bad decision, or did not protect the team from a senior leader’s wrath. Employee’s understand the effects of bad markets, changes in customer buying patterns, or the business effects of a competitor’s actions. Good leaders and good teams can overcome bad markets. Teams cannot easily recover from a leader’s poor ethical choices. Bad leader ethics and self-serving behavior are 10X more destructive than poor market conditions. Leaders always need to constantly stretch themselves to fully understand the ethical decisions of all their actions on the team.  New employees do not expect leaders to be perfect.  They do expect them to be honest.

Show a Career Progression Based on Skills, Results and Experience – Not Time in Position

Once a new person is hired, everyone wants to know what they can do and when they can be promoted.  These are great discussions to have when they do not use the words of “pay your dues” and other similar phrases. New employees need to understand and learn the wide range of skills and knowledge to make the next promotion possible. Help new employees create concreate plans to learn, experience, and gain all the skills and deep knowledge to advance their careers.

Leaders that adopt honest, open, results focused, and coaching leadership styles with their new employees will accelerate and retain new employees regardless of industry and business conditions. Anytime an employee sees “secret” discussions, unfair practices, unclear standards, no developmental coaching, double standards between employees, no development of their skills for future advancement, and an unclear understanding of how they contribute to the organization’s success, they are a when, not an if, that they will leave the company.  New employees are an incredible asset to the company, lead them as the future.

Chad Storlie

Chad Storlie

Chad Storlie is the author of two books: Combat Leader to Corporate Leader and Battlefield to Business Success. Chad’s brand message is that organizations and individuals need to translate and apply military skills to business because they immediately produce results and are cost effective. Chad is a retired US Army Special Forces Lieutenant Colonel with 20+ years of Active and Reserve service in infantry, Special Forces, and joint headquarters units. He served in Iraq, Bosnia, Korea, and throughout the United States. He was awarded the Bronze Star, the Combat Infantry Badge, the Meritorious Service Medal, the Special Forces Tab, and the Ranger Tab. Chad is an adjunct Lecturer of Marketing at the University of Minnesota, Carlson School of Management. In addition to teaching, he is a mid-level marketing executive and has worked in marketing and sales roles for various companies, including Union Pacific, General Electric, Comcast, and Manugistics. He has been published over 320 different articles in over 170 separate publications including The Harvard Business Review blog, Business Week Online, Forbes, Christian Science Monitor, and USA Today. He has a BA from Northwestern University and an MBA from Georgetown University.

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