How to Deliver World-Class Customer Experience… the Mercedes-Benz Way

wow-customer-experience-Joseph MichelliMercedes-Benz. The name alone conjures images of luxury, innovation, quality, and performance.But in today’s market, you need more than a world-class product to outpace the competition – which is why the executives at Mercedes-Benz USA set a course to create a customer experience in keeping with their legendary cars. 

Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight. 

In this remarkable Master Class,renowned customer experience expert and NY Times bestselling author Joseph Michelli provides an inside look at how leaders at Mercedes-Benz USA catapulted customer sales satisfaction from the #6 to the #1 position on the JD Power SSI survey through a comprehensive culture transformation program deploying people, process and technology strategies. Joseph will provide you a masterful roadmap that can be customized to fit your business model and customer needs to help you drive delight in your organization.

Whether you run an established business or a start-up, listen to this recording to learn how to retool your strategies to be a leader in customer experience delivery, reignite your customers, and refuel your team for the long haul.

Here’s what some attendees of the live event had to say:

  • “Great insight into how to transition a culture”
  • “Focus on customer experience is a topic all organizations will need to be thinking about, and be acting on to compete in today’s markets”
  • “The course provided tremendous insight into what one of the best companies in the world has gone through to create an unparalleled customer experience.”

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Joseph Michelli

Joseph Michelli

Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

 

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William Flamme

William Flamme

William Flamme is ExecuNet's Marketing Content Manager, where he is responsible for developing engaging career, job search, and leadership insight and delivering executive-level content across the various properties under the ExecuNet brand. Prior to joining ExecuNet in 2008, Will earned a master's degree in education and taught fifth grade and sixth grade. As a teacher, he deepened his appreciation for the written word and mastered skills necessary for managing writers who sometimes view deadlines as homework.

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