Courageous Leaders Don’t Make Excuses…They Apologize

 

apologize-300x2852I’ve been thinking about the power of apology lately.  I’ve been noticing that the people for whom I have the most respect don’t hesitate to say “I was wrong,” or “I’m sorry I…”  On the other hand, the people I have the hardest time respecting seem constitutionally unable to take responsibility for their own mistakes.  Even when they try, it comes out sounding like “I may have been partly at fault, but…” or “It may seem that I was wrong, but…”  They just can’t do it.

Apologizing freely requires a good deal of courage.  It’s not comfortable for any of us to admit an error, or to acknowledge that something we’ve done has caused others harm or inconvenience. So when someone truly apologizes, we know he or she is putting honesty and honor above personal comfort or self-protection.  It’s inspiring, and it feels brave.

I read a great article on Forbes about this very topic called Creative Leadership: Humility and Being Wrong.  The authors, Doug Guthrie and Sudhir Venkatesh, make a really clear and well-reasoned case for the positive power of admitting and apologizing for one’s mistakes.  At one point in the article, they note that:

We are frequently taught that leaders, especially aspiring leaders, should hide weaknesses and mistakes. This view is flawed. It is not only good to admit you are wrong when you are; but also it can also be a powerful tool for leaders—actually increasing legitimacy and, when practiced regularly, can help to build a culture that actually increases solidarity, innovation, openness to change and many other positive features of organizational life.

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Erika Andersen

Erika Andersen

Erika Andersen is the founding partner of Proteus, a coaching, consulting and training firm that focuses on leader readiness. Over the past 30 years, Erika has developed a reputation for creating approaches to learning and business-building that are custom tailored to her clients' challenges, goals, and culture. She and her colleagues at Proteus focus uniquely on supporting leaders at all levels to get ready and stay ready to meet whatever the future might bring. Much of her recent work has focused on organizational visioning and strategy, executive coaching, and management and leadership development.

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