How to Connect with People in a Virtual World

Whether it’s a phone call that didn’t go as planned or a miscommunication over email, or an embarrassing moment on Zoom, we don’t bother to think deeply about what went wrong, we just shrug it off and keep going. We rely on technology to help us connect more than ever, especially now, but we’re doing it badly.

nick-morgan-book-coverAlthough we know instinctively that talking with someone virtually is not the same as connecting in person, we don’t know how to compensate for the difference. But the cost in fractured relationships, missed opportunities, and lost connections is immense.

In this ExecuNet Master Class session, communications expert Nick Morgan introduces research from neuroscience to help us understand why we lose so much meaning in virtual communications, and new guidelines for getting better at it. He starts by identifying the key problem—trying to replicate the experience of a face-to-face communication in the virtual world and assuming the same rules apply.

It’s time to learn a new language for communicating successfully in the virtual world!

Here’s what some attendees of the live class had to say:

  • “The topic is very applicable in today´s time where the way of communicate among people, business of personal, is changing dramatically and this helps understand how it works to be able to manage it more adequately.”
  • “Brief, focused, and to-the-point advice for engaging in the current (COVID-19) environment.”
  • “Nick Morgan is a no nonsense person that has (a) real life way of focusing on important things.”
  • “You’re experienced and have been doing online events very well for many years. I see the ExecuNet events as an example to others”
  • “I continue to be so happy whenever I see ExecuNet Master Classes with not only Power Point slides, but the speaker and moderator Tony. It’s so very human and makes me want to listen even more!”
  • “Thank you Tony and Kim for inviting Nick and other experts share their insights on important personal and professional development tools.”
  • “Another excellent and valuable ExecuNet program. Thank you!”

PDF  Click here for program slides

Dr. Nick Morgan is one of America’s top communication theorists and coaches. A passionate teacher, he is committed to helping people find clarity in their thinking and ideas – and then delivering them with panache.  He has been commissioned by Fortune 50 companies to write for many CEOs and presidents.  He has coached people to give Congressional testimony, to appear on the Today Show, and to deliver unforgettable TED talks.  He has worked widely with political and educational leaders.  And he has himself spoken, led conferences, and moderated panels at venues around the world.  His latest book, on virtual communication, is Can You Hear Me?, published by Harvard in 2018.

Nick’s methods, which are well-known for challenging conventional thinking, have been published worldwide.  His acclaimed book on public speaking, Working the Room:  How to Move People to Action through Audience-Centered Speaking, was published by Harvard in 2003 and reprinted in paperback in 2005 as Give Your Speech, Change the World:  How to Move Your Audience to Action.  His book on authentic communications, Trust Me, was published by Jossey-Bass in January 2009.   His book on brain science and communication, Power Cues, was published by Harvard in 2014.

Nick served as editor of the Harvard Management Communication Letter from 1998 – 2003.  He has written hundreds of articles for local and national publications.  Nick is a former Fellow at the Center for Public Leadership at Harvard’s Kennedy School of Government.



William Flamme

William Flamme

William Flamme is ExecuNet's Marketing Content Manager, where he is responsible for developing engaging career, job search, and leadership insight and delivering executive-level content across the various properties under the ExecuNet brand. Prior to joining ExecuNet in 2008, Will earned a master's degree in education and taught fifth grade and sixth grade. As a teacher, he deepened his appreciation for the written word and mastered skills necessary for managing writers who sometimes view deadlines as homework.

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