To Command is to Serve

Andre Malraux was a French novelist, historian, and statesman who served as a minister under President Charles de Gaulle in the 1950s and 1960s.

influence-post-itIn this simple statement lies an entire philosophy of effective and successful management and leadership. This is one of those Zen-like principles – the more you consider it, the broader and deeper are its applications.

The question is, “Who is one serving while commanding?” One who is in command is actually serving

  • The organization (by making it successful and lasting)
  • Its people (by giving them a worthy purpose, professionally rewarding jobs, and the financial means to earn a higher standard of living)
  • Its customers, clients, or beneficiaries (by providing them superior products and services, which in turn improve their very quality of life).

A leader-executive who knows that to command is to serve will always put the best interests of the group, its people and its clients/customers ahead of any other consideration. Simply knowing and adopting this attitude will cause any leader-executive to make better and wiser decisions.

A leader who truly accepts this principle will always strive to do the right thing in all situations – for the best of everyone concerned.

Duty of Leaders

To command is to serve is the attitude and philosophy that leads to exceptional leadership, management and success – both short term and long term.

When a leader-executive genuinely has this attitude, it shows in every decision, every action and every word spoken and written. There is a presence about such a leader, an indomitable force, and a purity of positive purpose that communicates loud and clear to everyone. People are inspired by such a leader, they are drawn to such a leader, and they are happy to follow him or her.

These, in turn, create long term success for the business and every individual in it.

How Leaders Serve Their Organizations

  • Serving an organization in the context of leadership demands that the leader do everything possible for the good of the organization and its people, stockholders, investors and clients/customers.
  • Serving the organization as its leader could mean being tough as nails if a situation calls for that as being the best course of action.
  • It could mean terminating anyone who is incompetent, detrimental or counter-productive since it is always best for an organization to weed out such people.
  • Commanding to serve could mean driving and challenging the team to come up with innovations, better ideas or solutions to problems, as well as empowering, developing and encouraging people.
  • It could mean demanding only the best from everyone and insisting everyone operate at only the highest standards.
  • It could mean disagreeing with everyone else and forcing everyone to go in a different direction because that is the correct direction in which to go.
  • Commanding to serve could mean disrupting the status quo as needed and transforming the business as the leader thinks best.

To command is to serve means any or all these things, and much more as well.

Being a Leader for Personal Gain

All too often, people in leadership or command positions use those positions to further their own agendas, to further their own personal gains. A person who leads with this attitude and intent will not always do what is best for the organization. The decisions and actions taken by such a person will be taken on the basis of What is best for me? Such a leader can still produce some successes and good results for the business – up to a point. Very often, though, this type of executive will sacrifice greater, long term success for short term gains.

If an executive or manager is more intent on his or her own personal gain than that of the company, there can be occasions when decisions and actions will not be in the organization’s best long term interests.

Here are five possible “personal gain” scenarios:

  • An executive holds back the development of a very capable employee – or all the people in his or her area – because the executive views this person as a potential rival for his or her management job or higher executive levels. This decision hurts both the employee(s) and the business because the business loses the potential benefits of having a capable person (or people) grow and develop into an even more capable executive.
  • An executive holds company stock, and takes an action which he or she knows will drive the short term value of the stock up – just long enough for this individual to sell his or her stock – while also knowing that this action will eventually cause a decline in the stock in the long run. Witness the top management of such firms as Enron, Worldcom, and Tyco, among many others, who played this dishonest game and benefited personally by millions of dollars, while costing tens of thousands of people their jobs and retirement accounts.
  • A leader favors a certain employee for some reason, while that employee might not be as competent or productive as others in the group. This favoritism creates conflicts and resentments and can drive away good people from the business.
  • A manager agrees with some project or policy issued by the CEO even though the leader-manager knows this will cause some problems – problems the CEO is too far removed to know about, problems only the manager can foresee because he or she is closer to the situation than is the CEO. In this scenario, the manager might agree with the CEO out of pure fear of disagreeing, even though the leader-manager might know something the CEO doesn’t. Even worse, the leader-manager could agree with the CEO while knowing and hoping the project will fail, which the leader-manager then thinks will cause the CEO and others to lose status or even their jobs. The thinking is that this, in turn, will open the door for the mid-level manager to move up. This clearly is not in the best interests of the business.
  • An executive is so intent on rising to the top, that he or she gives no thought or energy to developing and empowering his or her people along the way. Such an executive views people as “stepping stones,” rather than the most valuable assets of a business.

You can see how many ways there are for executives to put their own interests first to the possible disadvantage of the business, while still doing some good things as well. But any such “good things” are always short-term only, and will cost both the leader and the business in the long term, one way or another.

Each time a person in a position of command thinks short term or personal gain over what is best long term for the organization, that person has unwittingly reduced his or her own power, on multiple levels. Why?

Any individual who is in a position of leadership has a duty and a responsibility to that organization. Everyone involved – top management, other team members, customers/clients, and any shareholders – expect a leader to do what is best for the organization. That is the very reason why a person is given the position. So, an executive is expected to do the right and best things for his or her group at all times.

When an executive takes an action that is more in his or her best interests than the best interests of the business, everyone involved in or with that business knows this – consciously or unconsciously, sooner or later. It is impossible for such actions not to have some sort of adverse consequences or result. Sooner or later, the effects – positive or negative, successful or unsuccessful – caused by a leader’s decisions and actions become known.

A leader-executive might have benefited greatly in the short term from a decision or action that was more in his or her best interests than that of the group. The business might have benefited in the short-term as well; this occurs often in publicly traded companies where the game is to drive up the immediate stock value.

However, sooner or later, the long term adverse effects of those decisions and actions show up and show up the people who created those effects. When those long term effects finally show up – and they always show up at some point in time – that leader loses repute, goodwill, friendships, money or even freedom.

Originally published by Bizcatalyst360



Joe Kerner

Joe Kerner

Joe Kerner has been a business owner and management consultant for 30 years. He has worked with hundreds of businesses, business owners and executives, spanning several industries and professions. He is a recognized expert in such areas as leadership, management, organizational development, efficiency, personnel development and training, sales training and business planning. He has helped his client business increase their profitability, growth, efficiency, and productivity. He has consulted and coached businesses in such industries as health care, software development, biotech, construction, financial services, scientific instrument firms, systems analysis, travel, hospitals, and insurance. Joe is also an accomplished speaker and has delivered over 1,100 seminars and workshops covering such areas as leadership and management, operations, personnel development, and efficiency. In 1998, Joe was a co-founder of a very successful health care group in Virginia and North Carolina. He served as Vice President of Operations and managed the entire group. Under his leadership, this group increased revenue by 300-400% within three years. This group was sold for a high profit in 2013.

Joe holds a Master of Science degree in Engineering from Johns Hopkins University. He has also completed an extensive and rigorous management training program, the Organization Executive Course. This is an intensive 2,000-hour curriculum covering the fundamental principles, technology and advanced systems of management, leadership, organization, executive training, personnel development and management, management tools, marketing, and sales.

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