Human and Automated: Customer Experience Management at its Best

By , February 27, 2015
According to customer support technology reviews firm Software Advice and research they conducted, manually trying to ... Read More


Communicate With Customers in an Agile and Human Way

By , February 17, 2015
When customer service communications and online content seem created by some nameless, faceless corporate entity, it ... Read More


Caught in the Web: Virtual Distance and the True Secrets to Success in the Digital Age

By , February 16, 2015
Dr. Karen Sobel Lojeski had been using social media in its earliest forms for 10 years, when in 2002, she left a Wall ... Read More


Global Leadership Summit 2015

By , February 9, 2015
Leading decision makers, from multiple industries and departments, are gathering from all corners of the world to learn ... Read More

2014 WBF Peter Diamandies2

Peter Diamandis: Creating an Age of Abundance

By , January 13, 2015
Peter Diamandis is a brilliant innovator and entrepreneur who believes that rather than a future defied by growing ... Read More


Technology Unchained: Embracing the New Without Risking the Downside

By , November 25, 2014
According to legend, in 1779 a British weaver named Ned Ludd destroyed two stocking looms in a fit of rage. Ever since, ... Read More


Why Innovation Requires Salespeople

By , August 8, 2014
New Yorker magazine had an article by Atul Gawande describing how innovation spreads. While we are accustomed to ... Read More


Why Women Will Thrive in Tomorrow’s Complex, Connected, and Decentralized Workplace

By , May 16, 2014
Following is an excerpt from “WOMEN LEAD – Career Perspectives from Workplace Leaders”, Edited by ... Read More

Alec Ross

Cyber Crime and Cyber War – Your Industry on the Battlefield

By , March 27, 2014
"There is a massive shift in geo-political power taking place right now globally," said Alec Ross, former Senior ... Read More

Follow the Leader: Don Tapscott

By , June 20, 2013
Don Tapscott is a globally recognized author, speaker and advisor on the convergence of media, technology and innovat... Read More


Build Your Company and Executive Brand with Digital Marketing Strategies

By , June 3, 2013
Today's business world is increasingly digital. It's imperative that today's leaders understand how to build both their ... Read More


Understand How “Big Data” Can Drive Organizational Transformation and Your Career

By , June 3, 2013
Data and analytics, the ability to understand and use that data, are key drivers to business transformation and ... Read More