customer-experience-digital

Digital Technology Drives Excellent Customer Experience

By , April 18, 2019
The challenge racing across businesses today is how to improve, scale, and sustain an excellent Customer Experience ... Read More

artificial-intelligence-at-work-call-center

How to Overcome Common Misconceptions When Adopting an A.I. Tool at Work

By , April 9, 2019
We’ve found that there are three common misconceptions people face when onboarding an A.I. powered tool. I've ... Read More

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How Employers and Workers Can Thrive in the Freelance Economy

By , March 27, 2019
When it comes to the future-freelancers will own the future of work. The rise of technology has enabled more people ... Read More

businessman-digital-iamges

Digital Transformation is Easy…It’s the People that Are the Challenge

By , March 14, 2019
McKinsey research has found that 94% of global leaders are NOT satisfied with their innovation performance. An Oxford ... Read More

analyzing-data

Analyzing Data From 1000 Companies: 3 Key Ways to Reduce Spend

By , January 30, 2019
Enterprises spend millions - even billions - on business activities, yet their spend processes are outdated and ... Read More

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Overview of Cyber Risks

By , January 24, 2019
William and Nancy Skog had cherry-picked an impeccable, perfect, river-front residence in Wilmington, Illinois. ... Read More

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What We Can Learn From Apple on the Importance of IQ vs EQ for Executives

By , December 11, 2018
In 1985, one of the biggest executive showdowns in history became public when Apple’s board of directors was forced ... Read More

digital-transformation

Digital Transformation: Why We Could Be in Trouble

By , November 23, 2018
Let’s be clear, transformation is not new. We have been transforming since time began. What is new is the rate and ... Read More

hr-management

Chief HR Officer Dilemma – Priority on HR Technology or Business Partnership?

By , November 20, 2018
Most Chief HR Officers (CHRO) spend a lot of time trying to determine exactly how to align the function to the ... Read More

data-mining

Ethical Data Mining: How Doing the Right Thing is Good for Business

By , October 4, 2018
A recent data breach involving Cambridge Analytica, a political consulting firm, affected at least 87 million Facebook ... Read More

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Sustainable Business Models: How the Tech Industry is Making the Impossible, Possible

By , June 6, 2018
I don't know about you, but personally, I’m getting tired of hearing about all the fires, hurricanes, and floods—... Read More

can-business-save-earth-book-cover

Can Business Save the Earth?

By , May 18, 2018
Michael Lenox and Aaron Chatterji believe the answer is a resounding "Yes!" The two have written an eye-opening ... Read More