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Outsourcing vs Automation: Is There a Difference?

By , December 12, 2017
Did you hear the one about the company that lost its way to outsourcing? In the early '90s, a European automotive ... Read More


6 Holiday Marketing Tips and Ideas for Small Businesses

By , December 7, 2017
This time of year, there are holiday marketing campaigns everywhere. Whether the campaigns are small and involve ... Read More


How to Get the Most Out of Your Legacy Systems

By , December 4, 2017
Organizations imprisoned by legacy systems generally have invested in those systems at a level sufficient to keep them ... Read More

How to Make a Winner

By , November 30, 2017
Winning, a debut film by Jacqueline Joseph ’91, looks at the careers of iconic athletes and examines what makes them ... Read More

Product Design

Product Design Strategies for a Sustainable Future

By , November 29, 2017
Climate change is on everyone’s minds. And it should be. After all, this is the only planet we have. Keeping Earth ... Read More

important initiative

This Too Shall Pass

By , November 16, 2017
As my consulting practice continues to grow, I've been fortunate enough to work with privately-held mid-market firms ... Read More

For Fintech, a Window of Opportunity

By , November 14, 2017
Regulatory arbitrage may provide some of the heat behind fintech's fire. Fintech, the common name for a wave of ... Read More

About a Customer

Discover Everything You Need to Know About a Customer in 5 Steps

By , November 10, 2017
Customers expect you to know everything about them before you attempt to contact them. Back in the day, salespeople ... Read More

Customer Apologies

Customer Apologies – Worth The Effort?

By , November 9, 2017
Seventy-Seven Percent is Worth the Effort! I think it's safe to say that most of us have had to deal with an upset ... Read More

Recent Market Share Woes

What Lessons Can We Learn From P&G’s Recent Market Share Woes?

By , November 2, 2017
Even huge, well-established companies can be disrupted by small, agile players who embrace the new rules of growth. ... Read More

Persuasion vs. Negotiation

By , October 27, 2017
Top-notch negotiation and persuasion techniques are essential to becoming a better leader. In this video, Columbia ... Read More