• Are You a Manager or a Leader?


vasa-ship

What I learned About Failure on My Summer Vacation

By , August 1, 2014
When I was young, we lived near a wonderful library where every summer we could participate in a reading club — ... Read More

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Give Your Organization a Reason to Believe in Itself

By , July 30, 2014
In my research into the origins of organizational purpose one thing impressed me about those leaders in the social ... Read More

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Stephen Ritz: Challenging Assumptions and Thinking Differently

By , July 29, 2014
New York City's South Bronx is traditionally associated with poverty and crime. But Bronx school teacher Stephen Ritz, ... Read More

tapemeasure

Measure Your Progress

By , July 29, 2014
You must link strategic planning and goal setting, with everyone on the team having goals that support the plan and ... Read More

Andy Cohen: Challenge the Assumptions That Stand in the Way of Success

By , July 23, 2014
Creator of the revolutionary Assumpt Strategy, Andy Cohen empowers global brands to think differently and challenge the ... Read More

What You Need to Know About the Future of Work

By , July 18, 2014
The way work gets done seems to have changed at light speed over the last 20 years. There was a time when the fax was ... Read More

service-compass

True or False? Measuring Performance Leads to Better Service

By , July 16, 2014
If you said "Yes" – you are either amazingly astute or you had a chance to look at the recently released Q1 Zendesk ... Read More

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How to Start a Conversation You’re Dreading

By , July 14, 2014
I anticipated that the conversation would be difficult. Shari* and I had worked together for many years, and I knew ... Read More

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Sure-Thing-Taking

By , July 8, 2014
Why not go out on a limb?  Isn't that where the bird is? We can risk curiosity. In fact, business leaders have to. ... Read More

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World’s Simplest Management Secret

By , July 7, 2014
Management books have it all wrong. They all try to tell you how to manage "people." It's impossible to manage ... Read More

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How Do You Tackle the Tough Decisions?

By , July 1, 2014
We've all made difficult choices in our lives, personally and professionally. We wouldn't have gotten to where we are ... Read More

John Kao: “Jamming” or the Art of Getting it Done

By , June 29, 2014
Dubbed "Mr. Creativity" by The Economist, John Kao shares his unique perspectives on organizational transformation and ... Read More