Technology Customer Experience

Technology: A Blessing and Curse to Customer Experience Delivery

By , March 29, 2017
I've always loved the way Charles Dickens opened his masterpiece The Tale of Two Cities. The first few phrases of the ... Read More

HR is losing culture

Why HR is Losing Culture

By , March 28, 2017
Peter Drucker's wisdom is still profoundly important: "Culture eats strategy for breakfast." But what drives ... Read More

caring about people

Caring About People Without Sacrificing the Bottom Line

By , March 27, 2017
Burnout is a problem. We've all felt the signs at some point, but managing – even being aware of – burnout in our ... Read More

Persuasion vs. Negotiation

By , March 24, 2017
Top-notch negotiation and persuasion techniques are essential to becoming a better leader. In this video, Columbia ... Read More

3 Quick Ways to Become More Interesting and Unforgettable

By , March 23, 2017
Since before recorded history, humans have been a storytelling species. For millennia, stories have told us how to ... Read More

Mastering Corporate Entrepreneurship

By , March 22, 2017
Corporate entrepreneurship refers to the development of new business ideas and opportunities within large and establi... Read More

customer experience

Leadership Lessons From a Paris Restaurant

By , March 21, 2017
One test of leadership is how leaders treat customers and clients when things go wrong. True leaders take ownership of ... Read More

work-life-balance

Killing it in Business: A Conversation with REBBL CEO Sheryl O’Loughlin

By , March 20, 2017
Sheryl O'Loughlin knows firsthand the difficulty of balancing the needs of a growing family with her own physical and ... Read More

empowering knowledge workers

What We Really Need From Employees – and Leaders – in the Future

By , March 17, 2017
In the 16th century, when philosopher Francis Bacon proclaimed "knowledge is power," his contemporaries likely believed ... Read More

small data

People in Denmark Walk in a Very Strange Way

By , March 16, 2017
It wasn't a criticism. It was simply an observation a friend made to Martin Lindstrom. In at recent session of ... Read More

employee learning

Can Employees Take Charge of Their Own Learning?

By , March 15, 2017
Most employee training is delivered top down. Leadership or L&D determine who needs what training, and employees ... Read More

stress free

Protect Yourself From Premature Aging Related to Job Stress

By , March 14, 2017
On Christmas day in 1984, Carol Grieder, Ph.D., then a graduate student at the University of California, Berkley lab of ... Read More