29 results for author: Noah Fleming


This Too Shall Pass

As my consulting practice continues to grow, I've been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN annual. I've also been lucky to work with a number of publicly ...
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The Most Important Question You’re Not Asking Nearly Enough

What will we be able to do after X that we can't do now? Replace X with your next big investment. Replace X with your desire for more sales training. Or replace X with that shiny, bright, and new app or piece of software the marketing folks are telling ...
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Don’t Confuse Active Management With Micromanagement

Nobody likes to be micromanaged. You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody likes having a backseat driver screaming at them at the slightest ...
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My Favorite Thing About Business (Isn’t What You Think)

It's almost embarrassing to write this, but do you know what one of my absolute favorite things about business is? The cliche answer would be that there’s "always a new challenge." That it's unpredictable. That it's exciting. That it's a thrill to see a ...
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The Most Valuable Thing Your Customers Can Give You and How to Get It

How can you measure the value of customer relationships? Here's an interesting way. Ask yourself, how much time do you think they willing to give you, and how much importance do they put on hearing from you, or even better – on doing business with ...
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Finally–A Magical, Simple Ritual to Improve Your Profits

For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the spotlight, and watch what they do when they think they’re unobserved. Watch what they ...
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The Business Strategy Secret Known by the World’s Top Chefs

I started making last night's dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I've ever cooked, and it will serve as the backdrop of this week's tidbit. A few months ago a client was telling me about the ...
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The Bar Has Been Raised: The Best Customer Experience I’ve Ever Had

I was working at LinkedIn/Lynda.com's offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed author, and consultant Roberta Matuson happened to be in town at the same ...
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Your Company Needs to Get Healthier – Here’s How to Do It

I resisted for a long time, but earlier this year I did something I said I'd never need to do. I've been wearing a Fitbit since January 1st, and I love it. One of the most powerful and useful things about this simple little device is a (sometimes annoying) ...
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Doing This Will Instantly Annoy Even Your Most Loyal Customers

You might have loyal customers but making this critical mistake can instantly turn them off! Don't do it.    
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Telling Stories About Yourself: How to Create Your Own Word-of-Mouth

There's a comic that's so good I felt like I had to share it with you. Not just because it's funny (although it hits just close enough to home for me that I find it hilarious), but because it ties into work I do with a number of my clients. You can find it ...
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Narrative Trumps Experience

Let’s play a game. I want you to picture the perfect plate of pasta in as much detail as you can.  Close your eyes for five seconds, and see it, smell it, imagine cutting it, and finally tasting it. I’ve played this game with hundreds of people as ...
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