48 results for author: Noah Fleming

10X Customer Happiness in Under 90 Days

What if you could 10X customer happiness in under 90 days? The good news is you can, and I’m going to show you how. This week I share a simple 5-minute exercise that you can implement within your company as early as tomorrow. There are NO “secr...
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Game Over? Keep Playing? Here’s How to Level Up

Sunday was a cold and wet day. The kids were in the basement playing some video games when they called me down to check out a new version of Pac-Man they had found. As I watched them play this new version of Pac-Man, which contained elements of the classic we ...
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The Last Thing You Want to Be is a Best Kept Secret

I spoke to a client the other day who was asking for some advice on a new marketing campaign his team was getting ready to launch. Before I dug into the campaign, I asked him if they had gone to their existing clients as a source of referrals. He said most ...
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Do This Get Better!

I was on a call with a sales manager I'm currently working with. She was telling me about a recent sales meeting with her team. She said it was challenging because every week they do the same thing. They go around the room, everyone gives a progress update of ...
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Customer Care During Tumultuous Times

Over the weekend, my wife and I talked about just how much has changed in a year. As the kids are now back at school and she's teaching full time, summer is over. We did some reminiscing. Last summer, we were in California on two separate occasions. She ...
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You Can’t Put Your Customers on Autopilot

Last week I picked up a Tesla Model 3. It's time to put the Land Rover away, and we wanted to get a small second car for our family. I took the train to the Toronto area where I picked up the Tesla, and then I basically had the Tesla drive me home. ...
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The Most Critical Things to Do Over the Next Four Months

I've been driving a 50-year-old vehicle for the previous four months. With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land Rover being used as our second family car. That said, it will soon be time ...
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How to Prepare Your Business for the Post-Pandemic World

My wife and I are heading out tonight to celebrate our 15-year-anniversary. Time flies. It’s been a great 15 years, and the last nine years with our children have been incredible. I’m looking forward to getting away, even just for the night, and ...
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It’s Never Going “Back to Normal”​ – and That’s a Good Thing!

My wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and Zoom. I helped her learn how to record, edit, and upload videos to a private YouTube channel. She learned how ...
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Don’t Do the Quick Fix…Do the Right Fix

We moved into a 26-year-old home back in November. The home is set on a quiet street. We're on a beautiful lot with woods and a ravine running through the backyard, and views of the lake across the street from the front. My oldest daughter has the best room ...
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Game Over? Keep Playing? Here’s How to Level Up

Sunday was a cold and wet day. The kids were in the basement playing some video games when they called me down to check out a new version of Pac-Man they had found. As I watched them play this new version of Pac-Man, which contained elements of the classic ...
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The Unraveling Sweater – Pull That Thread!

Our house renovations continue. Yesterday we had a bunch of new windows installed. You may remember a few weeks back, what started with an unexpected water leak led to some significant repairs, which led to new windows, which led to additional exterior ...
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