57 results for author: Geoffrey James


3 Quick Ways to Become More Interesting and Unforgettable

Since before recorded history, humans have been a storytelling species. For millennia, stories have told us how to survive in a hostile world. The ability to hear and remember a story is literally part of our DNA. In business, we remember stories, especi...
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17 Invaluable Things to Know About Customers

The more deeply you understand your customer and your customer's business, the more you'll be able to sell to them. It's difficult or impossible to sell quickly and effectively if you don't understand your customers. Unfortunately, many entrepreneurs ...
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57 Easy Ways to Be Happier and More Successful

I've already posted most of the advice below but scattered among five or six posts. I thought it would be useful to collect all of my happiness and success rules in a single place. Enjoy! 1. Assume people have good intentions. Since you can't read minds, ...
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9 Clients You Should Fire Immediately

Some customers simply aren't worth the effort and then take time and energy from customers who deserve and will appreciate your attention, according to Michael Houlihan and Bonnie Harvey, authors of The Entrepreneurial Culture: 23 Ways to Engage and Empower ...
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Extraverts Must Learn to Be More Introverted

The online business world was created by introverts for introverts. To be successful extraverts must learn the new rules. Online, it's the extraverts--with their clingy need to be around other people and insecure craving for attention--who are the real ...
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5 Words Customers Hate (and What to Say Instead)

Whenever you trot out one of these tired terms, you're making it less likely that a customer will buy from you. Words are not just their definitions; words carry emotional baggage.  As I've helped clients and the readers of my free weekly newsletter...
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5 Bonehead Mistakes Great Communicators Never Make

In today's face-paced working world, it takes intelligence and effort to listen, really listen, to what other people are actually saying. Everyone knows that the ability to communicate is a crucial success skill. However, what most people don't understand ...
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7 Reasons People Ignore You in Meetings

If you want employees, customers, and co-workers to listen, don't make these all-too-common mistakes... Scenario: You're saying something during a meeting and you notice that nobody is really listening. You're getting a polite nod or two, but everyone has ...
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9 Reasons That Open-Space Offices are Insanely Stupid

It's time to stop the insanity. Here's why open-plan offices are a complete failure, and why you'll benefit from getting rid of them. Open-plan offices (large open spaces, shared work areas, and few private offices) are all the rage. In fact, approx...
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42 Sure-Fire Ways to Demoralize a Sales Team

Salespeople are the lifeblood of your business so don't make these dumb mistakes that drive them crazy (and away from your company.) Basic fact: if a business doesn't make sales it goes out of business. You'd think most entrepreneurs and executives would ...
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8 Quick Tips for Closing More Sales

A colleague of mine, Ryan Kubaki of Holden International, recently sent me a list of “10 Worst Habits of Salespeople. His list inspired me to describe the techniques I've seen great salespeople use to both avoid those bad habits and close more sales: 1. ...
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6 Ways You Can Become Unique

Your success and that of your business depends upon understanding and articulating what makes you better than everyone else. In the final season of Mad Men, Don Draper is asked by the CEO of a small computer services firm if advertising might help his ...
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