2 results for author: Ethan Becker & Jon Wortmann

Match Your Listener’s Tendency

Have you ever felt frustrated when someone won't get to the point? Or have you ever felt like the person you're talking to just isn't hearing you? Master communicators navigate these challenges of understanding using an ancient technique that you can learn ...
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Spotting Your Own Defensiveness and Defusing it in Others

Defensiveness prevents clear communication. The reaction happens because a person feels threatened. Whether the causes are from inside or outside of an organization, defensiveness presents as rigid, stuck communication. In this chapter, you will learn how to ...
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