20 results for author: Chad Storlie


How “Intrapreneurs” Create and Launch New Corporate Business Solutions

There are no “normal” workdays anymore thanks to COVID-19, disrupted supply chains, newly emerged customers, and vanished historical customers. Businesses, employees, customers, and suppliers are in a daily struggle to adapt, to adjust, and to continue to ...
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The Power of Positive, Singular Interactions

A few weeks ago, I was driving along a suburban street when a bicyclist turned onto the street, hit a patch of loose sand, and, fortunately, fell onto a lawn. I stopped the car, backed up, and got out to make sure that the person was OK. The person turned out ...
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How Military Skills Help a Career in Sales

Sales roles are some of the most difficult and the most rewarding of any position in business.  Sales roles whether in a major corporation, a small business, a food truck vendor, or on the floor of a retail shop require patience, skill, good nature, a deep ...
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A Hard Job Made Easy: How to Deliver Bad News to Your Boss

No one likes to get bad news and, more importantly, no one likes to give bad news, especially to their boss. In the military, like business, no one likes to be surprised by bad news and no one like to deliver bad news. In the COVID-19 business world, bad news ...
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New Year Career Advice for Workers of Any Generation

The start of the new year is always a great time to pause and look for career advice. Career advice is relevant for any age and any stage of your career. Adapting your skills, career goals, network, and industry knowledge is more important as you age in the ...
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Character is the Only Possession That is Truly Yours

Character, like many things, is something you instantaneously know when you see it. I was eight years old and growing up in a small, Midwestern town. We had a classic “old school” neighborhood grocery store about a block from my house. The Ole Store, ...
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The 1st Rule of Leadership Club, Don’t Talk About Leadership

We live in a jaded world when it comes to leadership. We have all heard the person that speaks incredible advice on team leadership, recites maxims on how to enable employees, and then, in episodes of critical leadership practice, the same person fails ...
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The 7 Ps of Customer Focused Digital Interactions to Build Customer Loyalty

How can a business be more customer friendly, more in touch with customers, and more focused on prompt solutions to each unique customer in a cost-effective manner?  Digital interaction with customers via web, mobile, social media and text is the only manner ...
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A Key CEO Priority: Enable Great Customer Experiences to Drive Customer Loyalty with Business Growth

How to create great Customer Experience in an era of slowing growth is one of the top of mind concerns for senior executives and CEOs today. Customer Experience is the customer’s assessment of the total quality of interactions, ease of interactions, and ...
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10 Amazing Reasons You Don’t Know to Hire a Military Veteran

The phrase “Hire a veteran” has been a staple of the US economy for decades. Business leaders already realize that military veterans are hard workers, team players, ethical, driven, and technically skilled. What they DON’T realize there are 10 hidden ...
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How My Small Town Prepared Me to Become a Military Leader

Last January, I returned to the state I grew up in. I left in 1985 after graduating high school and I’ve only been back maybe 6-8 times. I’ve spent the last 33 years in combat zones, training soldiers for war, helping companies succeed, writing for ...
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5 Principles of Customer Experience Leadership

Customer Experience (CX) is one of the hot business topics in all Business-to-Customer (B2C) and Business-to-Business (B2B) companies today.  Companies ultimately meet and fulfill underlying needs of prospective customers and existing customers through the ...
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