The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

In this session of ExecuNet Master Class, Joseph Michelli explores his latest book, The Airbnb Way, and reveals how Airbnb has created a branded customer experience through a network of thousands of independent hospitality providers. Airbnb’s unique leadership lessons work with any 21st century business, in any industry. In this session, Joseph explores practical tools for creating extraordinary customer experiences that focus on:

  • Belonging: Create a world where everyone feels they belong in your business
  • Trust: Foster online trust that enables offline connections
  • Hospitality: Help people deliver “service with heart”
  • Empowerment: Enable people to achieve financial and personal goals
  • Community: Build a global network

Listen to this recorded session and discover how to drive culture and create outstanding experiences for those you serve!

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William Flamme

William Flamme

William Flamme is ExecuNet's Marketing Content Manager, where he is responsible for developing engaging career, job search, and leadership insight and delivering executive-level content across the various properties under the ExecuNet brand. Prior to joining ExecuNet in 2008, Will earned a master's degree in education and taught fifth grade and sixth grade. As a teacher, he deepened his appreciation for the written word and mastered skills necessary for managing writers who sometimes view deadlines as homework.

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